Refund Policy
At ViagraDubai.com, we prioritize customer satisfaction and aim to provide high-quality organic products. However, due to the nature of our products, we have specific guidelines for refunds and returns. Please read our refund policy carefully.
1. Eligibility for Refunds
1.1 Refunds are only applicable for unopened and unused products in their original packaging.
1.2 Products must be returned within 7 days of delivery to be eligible for a refund.
1.3 Refund requests for opened, used, or damaged products will not be entertained unless the product was damaged during transit or the wrong item was delivered.
2. How to Request a Refund
2.1 To initiate a refund, please contact our customer support team at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Include your order number, reason for the refund, and photos of the product (if applicable).
2.2 Once your refund request is approved, you will receive instructions on how to return the product.
3. Return Shipping
3.1 Customers are responsible for the cost of return shipping unless the refund is due to a product defect or delivery error.
3.2 The product must be securely packaged to avoid damage during return transit.
4. Processing Refunds
4.1 Once the returned product is received and inspected, we will notify you of the refund approval status.
4.2 Approved refunds will be processed within 7-10 business days and issued to the original payment method.
5. Non-Refundable Items
5.1 Products that are opened, used, or not in their original condition are not eligible for a refund.
5.2 Customized or special-order products are non-refundable unless defective.
6. Damaged or Defective Products
6.1 If you receive a damaged or defective product, please notify us within 48 hours of delivery.
6.2 We will arrange for a replacement or refund, depending on the circumstances.
7. Contact Us
If you have any questions about our refund policy or need further assistance, feel free to reach out: